FAQs

Yes! We offer free delivery within 25 miles of Royce City, TX.

• 26 – 40 miles → $50 extended delivery fee

• 41+ miles → Contact us at (469) 773-2927 or info@madebymoniquedesigns.com for a custom quote

Absolutely. Every rental includes professional setup and teardown so you can enjoy your event stress-free.

Rentals are for four (4) hours. If you need extended time or multi-day use, let us know and we’ll gladly create a custom package.

Yes, a deposit is required at the time of booking to secure your rental. Please note that deposits are non-refundable, as they hold your event date and cover lost opportunities if you cancel. The remaining balance is due on the day of the event, before setup begins.

A non-refundable deposit is required at booking to secure your rental.

If you’ve already paid your balance early:

• 14+ days before event → Full refund of balance (deposit not refunded).

• 7–13 days before event → 50% refund of balance (deposit not refunded).

• Less than 7 days before event → No refund.

• If you pay your remaining balance on the day of the event and cancel/no-show, the balance is non-refundable.

If we must cancel due to unforeseen circumstances, you will receive a 100% refund. See our Refund Policy for details.

Our props are not waterproof. Please plan for indoor placement or weather protection. If severe weather prevents setup, we’ll work with you to reschedule when possible.

Of course! The castle crest can feature your chosen letter or symbol, and we also offer décor add-ons like flowers, wisteria, or balloons to match your theme.